Complaints

Warranty period and product complaints

The legal warranty period of 24 months is provided for the goods sold and it begins on the day of acceptance of the goods by the buyer.

The buyer is entitled to complain about goods purchased in the online store www.littlebookhouse.sk with the seller. Incompleteness of the shipment, damage to the goods or receipt of goods other than those ordered must be reported within 48 hours of receipt of the shipment by email to the address [email protected] or by phone on working days at phone no. 0917 25 90 92. Later complaints about the incompleteness of the shipment or damage to the goods or receipt of the wrong goods may not be recognized. The warranty does not apply to goods that have been mechanically damaged or destroyed by unprofessional handling by the customer. The seller is not responsible either for the late delivery of the goods caused by the delivery person or for the buyer's incorrect delivery address, or for the content of the book officially published by the publisher.

The buyer is obliged to check the goods when taking them over and has the right not to take over the goods if there is visible mechanical damage obviously caused by transport or the goods are incomplete.

Complaints for possible non-delivery of the goods due to the fault of the delivery person or damage to the goods caused by the delivery person must be applied directly to the delivery person in such cases. Claims of mechanical damage to the goods caused by transport, the acceptance of which was confirmed by the customer to the delivery person without defects, will not be recognized as justified by the seller, and payment from such a claim will not be provided to the buyer.

The buyer will send the claimed goods to the address HOXA, s.r.o., Šancová 19, 811 05 Bratislava, and attach a copy of the tax document (invoice) received by email to the goods. Without this document, the goods will not be accepted for a claim. It is recommended to send the goods as registered mail. The seller does not accept cash on delivery shipments.

After receiving the claimed goods, the buyer will be contacted. The complaint will be dealt with in the shortest possible time, no later than within 30 days from the application of the complaint and receipt of the claimed goods. The customer will be informed about the result of the complaint by email immediately after the complaint procedure has been completed, and at the same time a copy of the complaint protocol will be delivered to him along with the complained goods.